“Thanks for the telephone assistance of Friday. What a wonderful product! What quality! What design! What a great scale! I think everyone of my neighbors has been over to see the arbor and asking to see your catalog; I suspect you had some hits on your website over the weekend from my neighborhood. So, thank you!” 

“I want you to know that the Director and other staff at Harvard’s Nieman Foundation for Journalism absolutely love how your trellis transforms their courtyard space. It is just beautiful.

I have specified your gates and trellises for other clients over the years. I have never, however, found myself looking for such a key design element with extremely short lead time. My best hope was that you might have a piece in stock that would work pretty well. It was beyond my wildest imagining to have you work up a piece especially for the Nieman courtyard wall and then have it delivered for installation within four days. And, I might add, to do so with such care and with such a collegial and supportive attitude.

Yours is a rare business these days. The products are beautiful and well made, and the customer service goes beyond anything any other companies provide.” 

“Wow! My compliments to you and Trellis Structures for the design and craftsmanship. Both were exceptional. It is quite a compliment to Judy and me to have the pergola in our yard. The design and instructions for finishing and erecting our pergola were very clear. I did finish the cedar as you had suggested and this spring after a tough Michigan winter it looks great. We’ll probably take your suggestion and let the wood weather naturally.

Thanks for the note and if you have an opportunity, please drop a copy of the latest catalog in the mail for us. We’d like to show it off to our friends and neighbors.” 

“In my opinion, your product is the best on the market. It is tops both in design and in the materials used. The arbor is a master- piece, and has received raves from everyone who has seen it.

As the person who had the job of putting it up, I’m especially grateful to you for the precision and attention to detail in your work.

The precision was so good that when the three pieces where erected (two sides and the top bonnet) every part of the arbor was plumb, level, and square.

Thanks again for providing the product which we are proud to have at our front door.” 

“After a week of house guests and another week of rain I began to apply myself seriously to the task of installing the Oak Park Arbor and the Cambridge Arch. Both pieces are now installed, and they are truly works of art. The honeysuckle also approves and has already started weaving its way to the top of the trellis.

The workmanship of the four pieces is excellent. Barbara was amazed that the bottom of the gate lines up perfectly with the bottom of the extension, and I explained to her that it was because you folks had designed it that way.

The customizing you did was exact, and the extensions fit the space in the fence as if a fine workman had done the work on-site.

We will enjoy using them and seeing them in our garden for many years to come. Thank you very much for giving Barbara and me such wonderful service, and such beautiful products.” 

“Just wanted to drop you a note to tell you how much we love the pergola!

This was something I have wanted for quite some time, yet, my husband was a tough sell.

He loves it! Very impressed with the design, quality, and craftsmanship.

Although we might have spent less money on a pre-designed pergola, we both feel that this custom design was worth the extra cost.

We had happy hour under it last night. Somehow, the cheap wine tasted better. Must have been the scent of cedar.” 

“I just wanted to send you a note to thank you for your attentiveness and professionalism.

It’s refreshing to see a business behave the way yours apparently does. As you are aware, in today’s service economy what we typically get is “lip service”. Not so with Trellis Structures.

I will be sure to pass that word along.” 

“I’m thrilled with the “folly” and can’t wait to have a party. Thank you for your intelligent insight, kindness and most importantly, terrific, first rate craftsmanship.” 

“The amount of time and effort to erect the pergola that you indicated was absolutely correct!!! We finished on Sunday afternoon at 4PM. In this short time, the pergola has become the center point of our summer.

Thanks to you and your group for a great job!”

“I just want to write to tell you that the three garden trellis structures we purchased recently from your company are installed and look great.

From the initial contact, through ordering, shipment, and delivery, we have been very satisfied with the service and quality of the product we received. I’ve attached a couple photos of the structures once they were installed so you can see how wonderful they look.

Thank you again for all your support and for helping make our landscaping project a huge success.” 

“I just wanted to say that I am very pleased with my Williamsburg Arbor. All of the items were extremely well packaged for shipping and the arbor sections fit together perfectly.

The instructions were excellent. The quality and construction of the arbor are even better than I expected. I especially appreciate the easy method that you use to secure the arbor in the ground. I’m not a very handy person, but I had no troubles. Thanks.” 

“Thanks to you we spent the entire week-end directing traffic on our street. We had so many people stop by and admire the new pergola/patio/retaining wall that I felt as though we should either sell tickets or have a discreet dispenser of business cards for the talented folks who contributed to the transformation of our (previously sad and decrepit) side yard.

The pergola is, in a word, stunning. The material, design, construction details — it surpassed my expectations. The installation was great — it is perfectly sited on the patio, and is square to the house and lines up with the path from the sidewalk. With our gratitude, and appreciation to you all for a wonderful product.” 

“The installation went very well and everyone is elated with the outcome. I must commend your installers who were cooperative, helpful and professional. The columns are beautiful but the craftsmanship of the woodwork is really the crown on the structure.” 

“We wanted to tell you how much we enjoy the Palladian Trellis we recently purchased from you. We wanted something a little special for the front of the house and this did the trick. Thank you for a quality product and a pleasant sales experience.” 

“The pergola looks fantastic! I was able to put up the entire structure myself, thank you for your advice and hints. It took me an afternoon to set the posts and six hours to mount the ledger and assemble the remaining parts. It was a very enjoyable project. I want you to know that working with you and your company was a pleasure. The design process was very easy and the quality of your product is superb.” 

“Thank you for the excellent workmanship on my new Williamsburg Arbor and Gate. As a woodworker and amateur furniture maker, I appreciate quality workmanship, and am very glad I chose your company.” 

“The Garden Arbor and extensions look great, really nice job, you’ve been terrific with your follow through and with answering questions and everything.” 

“Hi. I just wanted to let you know that I received the two Palladian Trellises last week. I assembled and installed them this weekend. I couldn’t be more pleased. The quality is excellent and the assembly process was very straightforward. Buying items over the Internet can be a little scary, but in this case it was a very delightful experience.” 

“Thanks for your input. Setup was best done as you suggested. I am glad I did NOT cement in one side and did as you suggested. Having all four posts able to move/tweak was just the ticket. It did not take very much time to plumb and square.

Also, I installed the gate wings to the posts to be sure the gate was square and equal between the posts.

A very nice product and I am pleased. The spacers for the bonnet and posts were a very nice help tool as well. Thanks again for your time on the phone and help and input.”